Great “Thank-You” letter from a great customer

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Great “Thank-You” letter from a great customer

There’s nothing better than doing great work that the customer really enjoys. Well, almost nothing. I guess one step up from that is when one of our customers takes time out of their day to tell us about the job we did and how pleased they were with our guys and their work! Here is the letter we recently received:

Hello Zach,

I hope you are having a great day! I just wanted to send you a quick note and let you know how pleased we have been working with your company. From start to finish, everyone was so professional! Poor Ken hung in there with me and my slight shape revisions to the drawing he made for us. And April and I are practically best friends from all of the phone calls to keep me up to date – she is a hard worker and very dedicated. And the crew that did the work…they were amazing! Pedro, Guillermo and I believe Jose (he was the quiet one). They had marked the job and I was kind of a pain and wanted to make the area bigger. Pedro and Guillermo hung in there with me and it looks amazing! The guys were great with my son. He just stared at them out the window (he wanted all of their machines). Pedro was so sweet and helped me get the kids hand prints in a small corner of the new concrete. You can definitely tell he has kiddos. They worked so hard and in all types of crazy weather we have had. We could not have asked for a better crew! You have some great people working for you, which I believe speaks highly of you and your company.

I have my own company as well and right now it’s just me, by choice, but in the past I had assistants and employees. I know how hard it is to find good people and keep them. You are doing something great! We look forward to working with you in the future! And I will definitely be giving your name to all of our friends.

P.S. I even tried to tip them and they wouldn’t take it 🙂 Were very appreciative, but said no thank you.

Thank you so much for taking the time out of your day to write us!!

– KC Lawn & Landscaping

HINKLE HARDSCAPES

4124 NW Riverside Street
Riverside, MO 64150
Phone: (816) 741-2035

Google Rating

4.8

Based on 149 reviews

Hinkle Hardscapes

4.8

Gary Starrett

14:36 04 Oct 22

The crew and Cody were very reponsive to our needs. They were always on site on time and worked diligently through the patio installation. I would refer them to a friend.

Andrea Stainbrook

13:39 11 Aug 22

We needed to have some repair work done on our front porch due to some drainage issues. We contacted Hinkle Hardscapes and they were able to create a design that we loved and fix the drainage issue at the same time. We enlarged and created a great outdoor space with a front patio. Ken walked us through different material options so we could make the best decision for our needs. The designer was happy to make changes to their original design to accommodate our elderly limited mobility family members. The construction team was great and left the site clean every day. I would definitely use Hinkle Hardscape again for my hardscaping needs.

J.C. Ganote

21:01 08 Jun 22

We recently had a large scale backyard project completed by Hinkle Hardscapes. From the initial design and several updates to the drawings for the project Hinkle's team was excellent to work with each step of the way. Our project included a large concrete pour to accommodate a hottub on one level and on another level a large concrete patio with a oversized fire pit. Along side of the patio area was a large deck that steps down to the concrete patio. Based on the backyard slopping I had to deal with, the design Hinkle came up with was about the only way I could best utilize my space. During the construction phase of the project, the workers were very focused on the work. All my questions and concerns were quickly responded to and dealt with on a professional level. The quality of the work was very superior and the several months we had to wait to get our project started was very much worth the wait. I highly recommend Hinkle Hardscapes for anyone else's project, they don't cut corners like some contractors do, and it's true, you do get what you pay for. Hinkle Hardscapes is not the cheapest company out there and I don't think that's what they want to be, but if you want the best and are willing to pay more to get your project done, you can't go wrong with Hinkle Hardscapes.

Megan Byrne

00:02 09 May 22

We have been so thrilled with our remodeled patio. We had actually contacted multiple contractors to get bids, and Hinkle Hardscapes was by far the most professional and had the best customer service we dealt with. I could not be happier with the result. We would recommend this company to anyone.

Steve Ramey

15:58 15 Apr 22

We could not be more pleased with the patio that Hinkle Hardscapes just installed for us. My first impression was the excellent and quick response to any email or question and this continued through the entire project. Secondly, the designer worked with us and had great ideas to enhance what we wanted. Also, any change was never a problem. Once the work started, having been in construction myself, I was doubly impressed with the crew led by Pedro and Cody. They were diligent, super accurate and were always ready to answer any question and make sure they did it just the way we wanted. In fact, the entire crew was hard working, regardless of the cold or the rain and making sure they left the work area neat and in order after the days work. I would highly recommend Hinkle Hardscapes as they will not disappoint.

Lisa M

03:38 04 Mar 22

I LOVE my backyard hardscape project designed and executed by Hinkle. I wanted to extend my patio, add a fire pit and stay within a certain budget. The 3D design came to life last Fall, and I can't wait to use it fully this year. The wait to get on the schedule was well worth the quality and the outdoor entertaining space I have gained.

Charles Hunter

18:34 12 Feb 22

Hinkle completed a patio/fireplace in my back yard for me. Kind of a tough site with a lot of slope and a lot of rock. They came up with custom design for the site that I think fits extremely well. Extremely pleased with it.

Kim Shoffner

21:29 05 Jan 22

We love our backyard "prairie paradise". Hinkle Hardscapes did an amazing job and we're thrilled with how everything turned out. Up front, Rebecca worked her magic on the computer. She captured our thoughts and ideas on what our dream backyard would look like and created a visual rendition of the plan. Then Cody and his crew transformed that visual into a reality. Our backyard is now our escape - a space to entertain friends and family or just shut out the hustle and bustle and enjoy some peace and quiet. From the stone columns around the deck, to the pool and waterfall, to the pergola and firepit, our backyard is now a space that we can use year round. We highly recommend Hinkle Hardscapes to anyone thinking about a backyard project.

Rebecca Christus

17:08 26 Jun 21

Andrea

18:57 05 Apr 21

We used Hinkle Hardscapes for a complete patio overhaul (with firepit and seat wall) and we could not be happier. We used them in conjunction with a local deck company and both worked together really well. The design team at Hinkle helped illustrate our vision before they got to work and helped us develop the best setup for our deck and patio needs. The crew itself was excellent. They arrived on time and ready to work each day (even as temperatures dropped in December), and cleaned up each night. The communication with the foreman throughout the project was top notch -- he answered any and all questions we had and provided good insight on certain issues we hadn't thought about. Highly recommend this company!

Douglas Hawley

23:04 10 Mar 21

Shawn Furey

18:12 27 Jan 21

This was a wonderful experience from start to finish, and the final product is terrific. They took great pains to make sure my yard was kept in perfect shape while the project was being completed as well. I would recommend Hinkle to anyone looking for honest and professional work.

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Great “Thank-You” letter from a great customer

Great “Thank-You” letter from a great customer

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