FAQ’s
Dedicated hardscaping experts designing your perfect outdoor setting for lifelong memories.
Yes, we have a receptionist service that receives our calls 24 hours a day. They will take down your project details and contact information, and one of our team members will reach out to discuss your renovation further. You may also schedule a consultation by filling out an appointment form or requesting a project pricing book on our website.
Our receptionists are not able to provide quotes over the phone. However, they can take down your project information and send you a link to schedule an appointment with our owner. During that meeting, he can prepare a rough estimate for your scope of work.
#1. Our process begins with a 30-minute Design Discovery Call. During this virtual meeting, our owner will take a look at your space and discuss your project ideas and budget.
#2. If you’re interested in moving forward, you’ll schedule a Design Review Call where the team will reveal the outdoor living plan they created for your backyard. This call typically lasts an hour.
#3. Next, your designer will set up an In-Home Design Meeting where they’ll take exact measurements and begin exploring your material preferences. Allot 1-2 hours for this phase of the process.
#4. The final step is a Design Presentation Call. During this 60-minute Zoom meeting, the team will present the final iteration of your design along with budgetary numbers. If you accept the proposal, you can make a deposit and be added to the construction queue!
With the exception of our peak times, consultations are typically available within a week of your call/form submission.
On-Site Questions
Yes! We can divide projects into phases and install elements incrementally. For those wanting to install their complete scope of work in one go, we do offer long-term, low interest financing plans.
We offer multiple financing options including long-term, low-interest, zero interest, and same-as-cash loans. Check out the “Financing” page on our website beneath the “About Us” tab to learn more about our preferred lenders and their rates.
All of our paver bases are 6″ thick. We compact the gravel in 2″ lifts to ensure that our foundations are solid enough to prevent settling, but not so dense as to impede water filtration.
Gas fire features, on average, are $2,000 – $3,000 more expensive than wood-burning elements. The additional cost goes towards contracting a plumber to extend the gas line, installing the burner and valve, and purchasing lava rock or glass fill.
We offer a one year warranty on all of our hardscaping elements and paver patios. Should any complications arise during this time, please let us know. We care about the longevity of your project.
Your designer will schedule a follow-up design review meeting within seven business days. For bids that include subcontracted labor or materials, it may take up to two weeks to obtain accurate pricing.
A good baseline for the start of construction is 4-6 months out from your deposit date. The schedule fluctuates throughout the year, with the off-season being the best time to sign up. We operate on a first-come, first-serve basis. The construction queue only shortens in the rare event of job cancellations, so it’s always a good idea to begin planning as soon as possible!
Material Selection Questions
Construction Process Questions
Award-Winning Backyard Design
Praise for Hinkle Outdoor Living.
