Initial Appointment Questions

Yes, we have a full time client relations representative that will answer the phone and schedule your design meeting. We also offer online scheduling to make it easier, or you can visit our website and fill out a web-form.
Our office staff who schedule our designers generally would not be able to quote you over the phone. If this is important to you, they will get your contact information and email address, and have one of the designers contact you directly.
With the exception of our peak times, we can schedule one of our designers within a couple days of contact with us.
Yes, we require home owners to be on site for the initial meeting as we cover a lot of information important to the design.
We have blocked out 60 minutes to cover what is needed for your project, but it generally takes 20-60 minutes.

Initial On-Site Questions

When comparing the four materials, concrete is going to be the most economical, followed by stamped concrete, pavers, and then flagstone. Please note that we do not pour regular concrete patios.
We often work in phases or can offer you a long-term, low-interest financing plan. We will create a master plan and would need to charge for all additional areas not directly within the immediate scope of work.
We offer all types of financing, long-term, low-interest, 0 interest, same as cash. Ask your designer for details.
All of our driveways and patios are a true 4” thick. If we are doing any work in the right of way, they will generally either be 6” thick or what ever is specified.
We use ½” rebar, placed on 2’ centers.
We use a 4000lb mix with fibers. Our stampcrete is a special mix that is provided by our ready mix plant.
Yes, we cut or trowel control joins per the ASTM standard that are no larger than 144 sq ft or at least the thickness of the slab.
It is significantly more expensive to install a gas fire pit. This cost is associated with a plumber, the cost to run a gas line from the meter to the proposed firepit, the burner, the valve, and the lava rock/glass back fill.
We offer a 1-year warranty on all of our hardscapes and a 5-year warranty on all pavers.
Usually it takes 1-5 business days to return a plan to you with proposal. No longer than 7 Days! Guaranteed.
With the exception of our peak business times, generally we can start your project 6-10 weeks from date of deposit. We recommend you start planning during the off-season and go ahead and sign up. Generally we are first come first served.

Material Selection Questions

Your designer will give you a list of stamps that we offer.
You can choose 1 base color, and either tan or gray antique. There are certain color selections that we offer in our region. If there's any question as to whether or not we offer a color, feel free to ask one of our designers.
Generally we offer two antique colors: tan or gray.
Depending on availability, your designer will give you a list of what colors are offered in our region. Keep in mind that some colors shown on Belgard's website, among others, may not be available in the Kansas City market.
Yes, it is located at the main office: 4124 NW Riverside Street, Riverside, MO 64150
This is tough since most of our work is completed in the backyard of our clients' homes. However, we do have an outdoor showroom that is the owner’s home. It is close to the airport and it’s available anytime to view, upon request.
You will be emailed a color chart and stamp selections. You can also visit our online portfolio to look at color combinations.
The office will notify you once your project has been moved into our scheduling queue and you will be given a timeline that is based off of how far our production crews are out. Keep in mind that 100% of our work is completed outside so weather plays a huge role in that. We will notify you within 2 weeks of your project starting to start preparing crews for installation.

Construction Process Questions

Let us know of any special instructions we should follow while we are on site.
Each crew has a foreman in charge of the project during installation. If you have questions, you can always call your designer or office. By the way, if you're interested in learning more about our crew, check out our "Meet the Team" page!
No, Hinkle Hardscapes will call in all public utilities.
Yes, for utilities such as lighting, irrigation, etc. Hinkle Hardscapes will not be able to assume any liability for un-marked underground electrical lines, water lines, and sprinkler pipes etc. that were not marked by the public utilities, and are deemed private. Basically, anything that the public utility company does not mark, Hinkle Hardscapes is not liable for.
If utilities are marked and we hit a line outside of their line, the utility company assumes responsibility for it. If Hinkle Hardscapes contacts a line and the utility is marked, then we assume responsibility. If the line isn’t marked and is deemed private, meaning the utility company did not mark it, the homeowner will need to assume liability.
We lay down plywood on all of our jobs to protect the yard during installation. We’ve learned that our clients really appreciate the care we take for the yard and have made it a goal to prevent any significant damage from occurring. So to answer your question, NO we will not tear big ruts in your yard.
If we are tearing out concrete or excavating for your outdoor area, we will need to drop a construction dumpster in your driveway. We do lay down plywood so the wheels won’t scratch the driveway.
Hinkle Hardscapes can’t be held responsible for any cracks from our equipment. Installing new hardscapes requires heavy equipment to complete your project in a timely manner. Generally speaking we haven’t had any issues with cracking, but that doesn’t mean it can’t happen given the nature of the work.
No, you don’t need to be home during installation. All of our employees have passed background and drug tests, as well as being E-verified.
Please don't hesitate to reach out to your designer with any concerns you may have.
During scheduling we will give you an idea on how long your project will take, and update that date with you during the project.
Your supervisor will do a final walk through with you, assuming you are available upon completion.
Yes, we only require 25% down to get you on our schedule. The day we start another 25% will be due, if your project takes longer than 9 business days another 25% will be due, then the last payment is due upon completion.