Will I talk to a live person when I call your office?
Yes, we have a full time client relations representative that will answer the phone and schedule your design meeting. We also offer online scheduling to make it easier, or you can visit our website and fill out a web-form.
Can you give me a quote over the phone?
Our office staff who schedule our designers generally would not be able to quote you over the phone. If this is important to you, they will get your contact information and email address, and have one of the designers contact you directly.
How long will it take to get an appointment with a designer?
With the exception of our peak times, we can schedule one of our designers within a couple days of contact with us.
Do I need to be at there with the designer during the initial meeting?
Yes, we require home owners to be on site for the initial meeting as we cover a lot of information important to the design.
How long does the initial design meeting take?
We have blocked out 60 minutes to cover what is needed for your project, but it generally takes 20-60 minutes.
Initial On-Site Questions
What is the cost difference between concrete, stamped concrete, pavers and flagstone?
When comparing the four materials, concrete is going to be the most economical, followed by stamped concrete, pavers, and then flagstone. Please note that we do not pour regular concrete patios.
Can you do this in phases, while having a master plan from the beginning?
We often work in phases or can offer you a long-term, low-interest financing plan. We will create a master plan and would need to charge for all additional areas not directly within the immediate scope of work.
What kind of financing do you offer?
We offer all types of financing, long-term, low-interest, 0 interest, same as cash. Ask your designer for details.
How thick is the concrete you pour for our patio or driveway?
All of our driveways and patios are a true 4” thick. If we are doing any work in the right of way, they will generally either be 6” thick or what ever is specified.
What size rebar do you use? Grid spacing?
We use ½” rebar, placed on 2’ centers.
What is the psi strength of your concrete?
We use a 4000lb mix with fibers. Our stampcrete is a special mix that is provided by our ready mix plant.
Do you cut expansion and contraction joints on your stamped concrete patios?
Yes, we cut or trowel control joins per the ASTM standard that are no larger than 144 sq ft or at least the thickness of the slab.
What is the cost difference if I go with a gas fire-pit/fireplace vs a wood burner?
It is significantly more expensive to install a gas fire pit. This cost is associated with a plumber, the cost to run a gas line from the meter to the proposed firepit, the burner, the valve, and the lava rock/glass back fill.
What kind of guarantee do you offer on your hardscape work?
We offer a 1-year warranty on all of our hardscapes and a 5-year warranty on all pavers.
How long will it take you to get a drawing/plan and proposal back to me?
Usually it takes 1-5 business days to return a plan to you with proposal. No longer than 7 Days! Guaranteed.
How soon can you start? Is there any way to get bumped up in your construction schedule?
With the exception of our peak business times, generally we can start your project 6-10 weeks from date of deposit. We recommend you start planning during the off-season and go ahead and sign up. Generally we are first come first served.
Material Selection Questions
Which stamps can I choose from?
Your designer will give you a list of stamps that we offer.
What colors can I choose from?
You can choose 1 base color, and either tan or gray antique. There are certain color selections that we offer in our region. If there’s any question as to whether or not we offer a color, feel free to ask one of our designers.
Do I need to worry about picking an antiquing color?
Generally we offer two antique colors: tan or gray.
What color options are available for my wall material?
Depending on availability, your designer will give you a list of what colors are offered in our region. Keep in mind that some colors shown on Belgard’s website, among others, may not be available in the Kansas City market.
Do you have a showroom with examples that I can see?
Yes, it is located at the main office:
4124 NW Riverside Street, Riverside, MO 64150
Do you have any representative projects nearby that I can see?
This is tough since most of our work is completed in the backyard of our clients’ homes. However, we do have an outdoor showroom that is the owner’s home. It is close to the airport and it’s available anytime to view, upon request.
What color combinations do you recommend? What looks the best?
You will be emailed a color chart and stamp selections. You can also visit our online portfolio to look at color combinations.
I have paid my deposit, when will my project start construction? How can I track that?
The office will notify you once your project has been moved into our scheduling queue and you will be given a timeline that is based off of how far our production crews are out. Keep in mind that 100% of our work is completed outside so weather plays a huge role in that. We will notify you within 2 weeks of your project starting to start preparing crews for installation.
Construction Process Questions
What do I need to do prior to you starting?
Let us know of any special instructions we should follow while we are on site.
Who will be on site during construction to lay things out and oversee the crew?
Each crew has a foreman in charge of the project during installation. If you have questions, you can always call your designer or office. By the way, if you’re interested in learning more about our crew, check out our “Meet the Team” page!
Do I need to call in utility locates?
No, Hinkle Hardscapes will call in all public utilities.
Do I need to mark my private utilities?
Yes, for utilities such as lighting, irrigation, etc. Hinkle Hardscapes will not be able to assume any liability for un-marked underground electrical lines, water lines, and sprinkler pipes etc. that were not marked by the public utilities, and are deemed private. Basically, anything that the public utility company does not mark, Hinkle Hardscapes is not liable for.
What happens if you hit a line?
If utilities are marked and we hit a line outside of their line, the utility company assumes responsibility for it. If Hinkle Hardscapes contacts a line and the utility is marked, then we assume responsibility. If the line isn’t marked and is deemed private, meaning the utility company did not mark it, the homeowner will need to assume liability.
Will there be damage to my yard after the complete construction process?
We lay down plywood on all of our jobs to protect the yard during installation. We’ve learned that our clients really appreciate the care we take for the yard and have made it a goal to prevent any significant damage from occurring. So to answer your question, NO we will not tear big ruts in your yard.
Where will you leave the big dumpster?
If we are tearing out concrete or excavating for your outdoor area, we will need to drop a construction dumpster in your driveway. We do lay down plywood so the wheels won’t scratch the driveway.
What happens if you crack my driveway or sidewalk?
Hinkle Hardscapes can’t be held responsible for any cracks from our equipment. Installing new hardscapes requires heavy equipment to complete your project in a timely manner. Generally speaking we haven’t had any issues with cracking, but that doesn’t mean it can’t happen given the nature of the work.
Do I need to be home during construction?
No, you don’t need to be home during installation. All of our employees have passed background and drug tests, as well as being E-verified.
What if I see something that doesn’t quite look like the plan we agreed on? Who do I talk to?
Please don’t hesitate to reach out to your designer with any concerns you may have.
How long will construction take?
During scheduling we will give you an idea on how long your project will take, and update that date with you during the project.
Will you do a walk through after you are done?
Your supervisor will do a final walk through with you, assuming you are available upon completion.
Will I have payments due before my final payment?
Yes, we only require 25% down to get you on our schedule. The day we start another 25% will be due, if your project takes longer than 9 business days another 25% will be due, then the last payment is due upon completion.