Hinkle Outdoor Living

FAQ’s

Dedicated hardscaping experts designing your perfect outdoor setting for lifelong memories.

Appointment/On-Site/Material Selection/Construction Process Questions

Yes, we have a receptionist service that receives our calls 24 hours a day. They will take down your project details and contact information, and one of our team members will reach out to discuss your renovation further. You may also schedule a consultation by filling out an appointment form or requesting a project pricing book on our website.

Our receptionists are not able to provide quotes over the phone. However, they can take down your project information and send you a link to schedule an appointment with our owner. During that meeting, he can prepare a rough estimate for your scope of work.

#1. Our process begins with a 30-minute Design Discovery Call. During this virtual meeting, our owner will discuss your project ideas, goals, and budget.

#2. If we’re a good fit for your project, we’ll set up an In-Home Design Meeting where our team will take exact measurements and elevations, and begin exploring your material preferences. Allot 1 hour for this phase of the process.

#3. Your outdoor living plan will take 5-7 business days to complete. From there, we’ll schedule a Design Review Call where the team will reveal your custom 3D rendering. We’ll go over your layout, confirm materials, and make revisions until we’ve successfully captured your vision. This call typically lasts an hour.

#4. The final step is a Design Presentation Call. During this 45-60 minute Zoom meeting, the team will present the budgetary numbers for your design. If you accept the proposal, you can make a small deposit to be added to the construction queue!

With the exception of our peak times, consultations are typically available within a week of your call/form submission.

Yes! We can divide projects into phases and install elements incrementally. For those wanting to install their complete scope of work in one go, we do offer long-term, low interest financing plans.

We offer multiple financing options including long-term, low-interest, zero interest, and same-as-cash loans. Check out the “Financing” page on our website beneath the “About Us” tab to learn more about our preferred lenders and their rates.

All of our paver bases are 6″ thick. We compact the gravel in 2″ lifts to ensure that our foundations are solid enough to prevent settling, but not so dense as to impede water filtration.

Gas fire features, on average, are $2,000 – $3,000 more expensive than wood-burning elements. The additional cost goes towards contracting a plumber to extend the gas line, installing the burner and valve, and purchasing lava rock or glass fill.

We offer a one year warranty on all of our hardscaping elements and paver patios. Should any complications arise during this time, please let us know. We care about the longevity of your project.

Your designer will schedule a follow-up design review meeting within seven business days. For bids that include subcontracted labor or materials, it may take up to two weeks to obtain accurate pricing.

A good baseline for the start of construction is 4-6 months out from your deposit date. The schedule fluctuates throughout the year, with the off-season being the best time to sign up. We operate on a first-come, first-serve basis. The construction queue only shortens in the rare event of job cancellations, so it’s always a good idea to begin planning as soon as possible!

Your designer will guide you through our paver options once your scope of work has been finalized. Some variations of Belgard and Unilock’s products aren’t available in our region, so make sure to consult us on any materials that aren’t pictured in our Flooring or Element Guides. 

Once you’ve narrowed down your material selections, your designer will direct you to where you can view samples in person. Depending on the products you’re interested in, examples may be on display in our office, at SiteOne Landscape Supply, Kansas Granite Mart, Complete Home Concepts, or KC Deck Supply.

The majority of our projects are completed at private residences, so visiting them often isn’t an option. However, potential clients are welcome to come see our owner’s backyard. It is close to the airport and can be viewed anytime, upon request. Of course, photos of our work are always available on our website and social media accounts!

Your designer will assist with color selections and recommend products based on the function of your space. Having a few reference images to show them can be very helpful, especially if you’re wanting to achieve a certain look or style. Our online portfolio, material guides, and vendor websites are great resources for project inspiration.

You’ll be added to our construction queue as soon as your deposit is processed. At that time, we’ll give you an estimated start date based on the current status of production. 100% of our work is completed outdoors, so our schedule is greatly affected by weather. We will keep you updated on any changes or delays to the queue, up until you’re notified with your official start date, two weeks prior to construction.

We’ll let you know if your project requires any preparatory actions. These may include receiving approval from your HOA, making appointments with an electrician or plumber, locating private utilities, or reconfiguring your sprinkler system. Otherwise, just let us know if there are any special instructions we should follow while on site.

Each crew has a foreman that leads installation and our project manager will stop by periodically to ensure that everything is progressing according to plan. If you’re interested in learning more about our crews, check out the “Meet the Team” page on our website!

No. We will call in public utilities as your start date approaches.

Yes. You will be responsible for marking all private utilities (the lines that remain after the public utility company has located your property). These may include electrical, irrigation, gas, sewer, or cable lines. Hinkle Hardscapes will not be liable for any underground utilities that are left unmarked.

If we hit an unmarked public line, the utility company will assume responsibility. In the event that we contact a line that was located, public or private, then we will be accountable. The homeowner will be liable for the damage of any private utilities that weren’t marked.

We lay plywood pathways on every job to prevent our loaders from tearing ruts in the soil. Our clients appreciate the extra effort we put into protecting their lawns, so we’ve made it a priority to limit damage as much as possible.

If your project requires excavation or the removal of existing hardscapes, we’ll have to place a dumpster in your driveway. We will lay plywood sheets there as well so the wheels don’t scratch your concrete.

Hinkle Hardscapes will not be responsible for any cracks that result from our equipment. Installing new hardscapes in a timely manner requires heavy machinery. Cracking is by no means a common occurrence, but we want clients to be aware that it is a possibility given the nature of our work.

No, you do not need to be home during your project installation. All of our employees have been confirmed for employment eligibility and have passed background checks and drug tests.

Don’t hesitate to contact your designer with any questions or concerns that arise throughout the construction process.

Your designer will discuss potential project duration with you during the planning phase. We’ll be able to provide a more accurate timeline once your scope of work is finalized and your job is added to the construction queue.

Yes, our project manager will complete a final walkthrough following construction. Homeowners are welcome to join if they’re available.

Yes. A 25% deposit is required to join our queue. The second 25% payment will be withdrawn on the day we begin construction. If your project lasts longer than ten business days, a third 25% will be due around the halfway point. Then, the final balance is paid upon completion.

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