Yes, we have a full time client relations representative that will answer the phone and schedule your design meeting. We also offer online scheduling to make it easier, or you can visit our website and fill out a web-form.
Our office staff who schedule our designers generally would not be able to quote you over the phone. If this is important to you, they will get your contact information and email address, and have one of the designers contact you directly.
We often work in phases or can offer you a long-term, low-interest financing plan. We will create a master plan and would need to charge for all additional areas not directly within the immediate scope of work.
It is significantly more expensive to install a gas fire pit. This cost is associated with a plumber, the cost to run a gas line from the meter to the proposed firepit, the burner, the valve, and the lava rock/glass back fill.
With the exception of our peak business times, generally we can start your project 6-10 weeks from date of deposit. We recommend you start planning during the off-season and go ahead and sign up. Generally we are first come first served.
You can choose 1 base color, and either tan or gray antique. There are certain color selections that we offer in our region. If there's any question as to whether or not we offer a color, feel free to ask one of our designers.
Depending on availability, your designer will give you a list of what colors are offered in our region. Keep in mind that some colors shown on Belgard's website, among others, may not be available in the Kansas City market.
This is tough since most of our work is completed in the backyard of our clients' homes. However, we do have an outdoor showroom that is the owner’s home. It is close to the airport and it’s available anytime to view, upon request.
The office will notify you once your project has been moved into our scheduling queue and you will be given a timeline that is based off of how far our production crews are out. Keep in mind that 100% of our work is completed outside so weather plays a huge role in that. We will notify you within 2 weeks of your project starting to start preparing crews for installation.
Each crew has a foreman in charge of the project during installation. If you have questions, you can always call your designer or office. By the way, if you're interested in learning more about our crew, check out our "Meet the Team" page!
Yes, for utilities such as lighting, irrigation, etc. Hinkle Hardscapes will not be able to assume any liability for un-marked underground electrical lines, water lines, and sprinkler pipes etc. that were not marked by the public utilities, and are deemed private. Basically, anything that the public utility company does not mark, Hinkle Hardscapes is not liable for.
If utilities are marked and we hit a line outside of their line, the utility company assumes responsibility for it. If Hinkle Hardscapes contacts a line and the utility is marked, then we assume responsibility. If the line isn’t marked and is deemed private, meaning the utility company did not mark it, the homeowner will need to assume liability.
We lay down plywood on all of our jobs to protect the yard during installation. We’ve learned that our clients really appreciate the care we take for the yard and have made it a goal to prevent any significant damage from occurring. So to answer your question, NO we will not tear big ruts in your yard.
Hinkle Hardscapes can’t be held responsible for any cracks from our equipment. Installing new hardscapes requires heavy equipment to complete your project in a timely manner. Generally speaking we haven’t had any issues with cracking, but that doesn’t mean it can’t happen given the nature of the work.
Yes, we only require 25% down to get you on our schedule. The day we start another 25% will be due, if your project takes longer than 9 business days another 25% will be due, then the last payment is due upon completion.
Hinkle Hardscapes designs sophisticated and innovative
outdoor environments that suit your lifestyle